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Westminster Abbey Groups Portal
Westminster Abbey Groups Portal

Terms & Conditions

Groups Ticketing Terms & Conditions 

You must accept these terms and conditions before you can proceed with your booking. 

Please check dates and times before completing your booking as mistakes cannot not be rectified after completion of your booking. 

Blue Badge Guide Groups 

For your group to be eligible to use online group tickets, you need to be a Blue Badge Guide or a Travel Agency bringing groups with Blue Badge Guides. Our group ratio is one Blue Badge Guide per maximum of twenty people. We are unable to permit entry to any one group that is larger than twenty people.   

Your Westminster Abbey Groups ticket 

Online group tickets are valid only for the date and time specified. Each ticket contains a unique barcode. Once scanned the online ticket has been redeemed and cannot be reused. Please note that all tickets are single entry only as capacity is strictly controlled.  

It is the responsibility of the ticket holder to ensure they arrive at the Abbey at the time stated on their ticket. Westminster Abbey does not guarantee entry with online group tickets when not redeemed at the date and time shown on the ticket.  

 
Online group tickets cannot be resold, exchanged, refunded or be used in conjunction with any type of discount ticket or offer.  

In the event that a group ticket cannot be redeemed due to an unadvertised or short-notice closure, Westminster Abbey reserves the right to extend the validity of the ticket or where applicable offer a full refund. Requests of this nature should be emailed to [email protected].  

Online group tickets that have been amended, copied or defaced in any way will not be accepted.  

Entry to the Abbey   

Group entry is via the Cloister Entrance only (via Dean’s Yard). On arrival, please show your ticket to an Abbey Marshal who will scan it and allow entry. 

Security searches operate at all entry points. Westminster Abbey retains the right to refuse entry on the grounds of safety and security at any time.  

All ticket holders must comply with all relevant statutes in law, safety announcements and regulations whilst attending Westminster Abbey. We have the right to refuse admission or to eject you and any other ticket holder from Westminster Abbey if, in our reasonable opinion, admission might be a risk to the safety of others and/or affect the enjoyment of Westminster Abbey by others.  

Groups visiting the Abbey are reminded of the following conditions of entry:  

  • Groups should always remain together with their guides whilst queuing to enter and touring the Abbey.  
  • Guides should remain on the prescribed Guide route. If in doubt, you can confirm the designated group stopping points with a member of staff. 
  • Visitors to the Abbey are welcome to take personal photographs during their visit, except in the Queen’s Diamond Jubilee Galleries. Video recording, flash photography, extra lighting, selfie sticks and tripods, and photography/filming during services are not permitted. 
  • Smoking/vaping is not permitted within the Abbey estate, including Dean’s Yard. 
  • Pets or animals are not allowed except for guide, assistance and/or hearing dogs.  
  • The consumption of food or drink, including chewing gum, is not permitted in the Abbey, except in designated refreshment areas.  
  • Offensive weapons are not permitted and those found to be carrying them will be refused entry.  
  • Any attempt to access any area of Westminster Abbey not designated for visitors is strictly prohibited.  
  • Unnecessary noise (whether from a mobile device or otherwise) or behaviour likely to annoy or offend other visitors or intimidate Westminster Abbey staff, volunteers or visitors is not permitted.  
  • The use of illegal drugs and/or consumption of alcohol is not permitted.  
  • Children under 17 must be accompanied by an adult aged 18 years or over.  

Cancellations  

Tickets are non-changeable and non-refundable once purchased. We are under no obligation to issue refunds where an online ticket has been cancelled by you. 

In rare circumstances beyond our control, we reserve the right to cancel an online ticket, but we will notify you as soon as we become aware that this is necessary. Should we have to cancel your online ticket we will offer to extend the validity to allow a visit on another date or refund the purchase in full to the credit/debit card used at the time of purchase.